Shipping Policy
Delivered with Care, Guaranteed with Quality
1. Overview
These Shipping Terms outline the rights and obligations between PF (by HoweVision Technology Co., Ltd) and the customer regarding the shipment of goods. We are committed to providing safe, efficient, and reliable shipping services to ensure your order arrives on time and in good condition.
2. Shipping Methods
Express Delivery: We primarily use international carriers such as DHL, FedEx, UPS, or TNT. Customers may request an alternative carrier at their own cost.
Air Freight: Standard orders are shipped via air.
For the countries listed below, we offer a customs-included channel with a >99% clearance rate, meaning you will likely not need to submit documents or pay duties directly. If clearance is not duty-free, applicable taxes/fees will be the customer’s responsibility.
(United States, Russia, Vietnam, Canada, Belgium, Netherlands, Germany, Luxembourg, Poland, Austria, France, Spain, Italy, Ireland, Slovenia, Czech Republic, Hungary, Slovakia, Portugal, Lithuania, Denmark, Sweden, Latvia, Estonia, Croatia, Finland, Bulgaria, Romania, Greece, United Kingdom, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Thailand, Ukraine, Moldova, Azerbaijan, Uzbekistan, Kazakhstan, Mexico, Chile)Sea Freight: Available for bulk/heavy shipments upon prior request. Longer transit times apply, but costs are generally lower.
Note: All shipping costs, duties, and clearance fees are the customer’s responsibility unless otherwise stated.
3. Shipping Costs
Calculated based on weight, volume, and destination. An estimate is shown before checkout; the final amount is confirmed on the order page.
Additional charges due to customer-related issues (e.g., incorrect address, refusal of delivery) will be borne by the customer.
For after-shipment returns or exchanges, the customer covers all transportation costs.
4. Delivery Time
After your order and payment are confirmed, we arrange shipment promptly. Exact timelines are shown on our website or confirmed by customer service.
Transit times vary by method and destination. A tracking number will be provided once shipped.
5. Receiving & Inspection
Inspect the package upon delivery. If there is visible damage or discrepancy, contact our customer service immediately.
If goods arrive with serious damage or defects, you may refuse delivery, document with photos, and notify us for a replacement or return.
6. Shipping Risks & Liability
While we ensure safe handoff to the logistics provider and accurate documentation, the carrier is responsible for in-transit safety and timely delivery.
In case of loss or damage during transit, we will assist you in claiming compensation from the carrier, but cannot provide a full refund of all costs.
Customers are responsible for timely receipt, inspection, and secure storage of goods.
