Warranty & Support Policy
Designed for Your Peace of Mind
At PF, we stand behind our products. Here is a clear overview of your coverage and our support commitment:
1. Warranty Period
PF Phone Farm Box: 6 months
Mobile Farm Motherboard: 3 months
Other PF Accessories (PCs, network gear, holders, etc.): 6 months
2. Important Warranty Terms
To keep your warranty valid, please leave USB debugging and developer mode enabled during use. Do not modify system settings—such as performing factory resets, updates, or patches—on your own. Unauthorized changes will void the warranty.
3. Shipping for Repairs
If a repair is needed within the warranty period, we cover all shipping costs. Please follow the guidance of our PF customer service team for inspection and repair. We may be unable to proceed if cooperation is declined.
4. Returns & Refunds
Because our equipment is custom-configured, we do not accept unconditional returns. If an error is on our side—for example, if you do not receive your order—we will issue a full refund. If your PF product arrives with a fault, simply contact us. We will guide you through the process and provide complete after-sales support.
5. Customer Support
If you have any questions while using PF equipment, you can always contact our team. We offer free remote assistance to help you get the most out of your setup. Please ensure that your use of the device complies with all local laws and regulations—we cannot assume responsibility for any legal violations.
